COVID-19 has brought on many challenges within our healthcare systems. CVS recently announced the closure of pharmacies across the nation causing thousands of workers to lose their jobs. Other healthcare systems are scrambling to keep up due to shortages of workers. And at the same time, they are trying to stay afloat and to meet business needs. This has caused a decrease in empathy within patient care. In this week's conversation, Jake Galdo discusses with Randy McDonough, co-owner of Towncrest Pharmacy Corp, how to bring empathy back to your practice.
Jake Galdo, PharmD, MBA, BCPS, BCGP
Course Content and Developer, CEimpact
Clinical Pharmacist, Ross Bridge Pharmacy
CEO, Seguridad, Inc
Randy P. McDonough, BS, MS, PharmD, BCGP, BCPS
CEO, Towncrest Pharmacy Corp
CIO, Seguridad, Inc